Our US-based team answers questions about orders, shipping, returns and hardware wallet setup. Email support@thecryptomerchant.com or call 386-222-2954. Most emails are answered within one business day.
Before you buy
Every wallet we sell is sourced from the manufacturer or its authorized distributor and ships new and factory sealed. We never open, pre-configure or ship a device with a pre-written recovery phrase. If you are not sure which wallet fits, read our guide to how hardware wallets work or email us with the coins you hold and how you plan to use the device.
Shipping
US orders ship free with tracking and usually arrive within 2 to 4 business days from Florida. International shipping options and rates are shown at checkout. You will receive a tracking number by email as soon as the order leaves our warehouse.
Returns and warranty
Unopened items can be returned within 30 days of purchase. Opened hardware wallets cannot be resold for security reasons, so they are not returnable. Defective devices are covered by the manufacturer's warranty and we will point you to the right process for your brand. The full terms are in our refund policy.
Setup help
Our step by step guides cover the most common devices: Ledger Nano S Plus setup, Trezor Model T setup, moving coins from an exchange and recovery seeds explained. If you get stuck, email us a description of where you are in the process and we will walk you through it.
Security reminders
No one from The Crypto Merchant, Ledger, Trezor or any other brand will ever ask for your recovery phrase. Never type it into a website, app or email. Keep it offline on paper or, better, on a steel backup.